CASE STUDY: OPERATIONS ENHANCEMENT
Improved efficiency through smarter tool adoption
OVERVIEW
Automating the operations process for enhanced productivity
We automated the overall operations process, improving the adoption of relevant tools and streamlined operational workflows.
CHALLENGES
Inefficient processes and underutilised tools reduced an organisation's operational efficiency, productivity, and performance.
Unexpected high costs
Inefficiencies in workflows
Missed opportunities
Decreased productivity in resources
APPROACH
Enhanced operations with a step-by-step approach led to improved digital adoption, smoother workflows, and actionable analytics.
Removed operational barriers
Reviewed the existing workflow to identify and eliminate challenges affecting effective tool usage.
Tailored solutions
Added hyperlocalised content and reorganised data to make tools more relevant and user-friendly.
Closed workflow gaps
Streamlined the workflow by implementing middleware, automating tasks, and integrating tools to ensure efficient data flow.
Data-driven improvements
Tracked KPIs for continuous improvement across adoption, efficiency, gaps, and feedback.
Empowered adoption
Boosted adoption and performance through tool awareness videos, resource optimisation training, and end-to-end user sessions.
IMPACT
“Our analytical journey would have been incomplete without Winverve. Their selection of the right technical partners ensured that we are supported in our journey at every stage. As we continue to scale newer avenues, we look forward to working with the team for greater success.”
Head, Operations
Global Industrial Manufacturer
KEY TAKEAWAYS
Delivering meaningful and high-impact results by leveraging digital adoption and automation.
Automation ensured a streamlined operations process.
Improved adoption of relevant tools maximised utilisation.
Optimised processes led to positive customer feedback.
Faster TAT boosted customer satisfaction.
Training and adoption drove tool efficiency.
Automation ensured a streamlined operations process.
Improved adoption of relevant tools maximised utilisation.
Optimised processes led to positive customer feedback.
Faster TAT boosted customer satisfaction.
Training and adoption drove tool efficiency.
Automation ensured a streamlined operations process.
Improved adoption of relevant tools maximised utilisation.
Optimised processes led to positive customer feedback.
Faster TAT boosted customer satisfaction.
Training and adoption drove tool efficiency.